HELP & GENUINE SPARES

Start with the label, not the guess.

Model numbers are the safest way to match Fish Mate pumps, filters, feeders and replacement parts.

Find the model number

Look underneath or on the rear for a label. Record the model name and product reference.

Include one full view and a close-up of the broken or missing component.

Explain whether it stopped, leaks, lost flow or needs a consumable item.

INDEPENDENT PRODUCT HELP

Identification, compatibility guidance and help finding a genuine spare.

MANUFACTURER SUPPORT

Warranty claims, product registration, instructions and technical support.